Customer Satisfaction Program Development

You’ve built your customer base. Your sales team is attentive. You’ve spent years cultivating this relationship. You’re stunned to find out they just purchased products from your biggest competitor. House of Phoenixx has developed proven techniques that alert you of issues… before they become issues. If you can identify your promoters, you can cultivate them. Put us to work to identify your promoters, amplify your brand and execute growth strategies that propel. xPect More.

It isn’t about knowing what your customers say about you when you’re there. It’s about what they say – and what they buy when you’re not there. It all comes down to people, products, and process. If there’s a chink in your brand armor, House of Phoenixx will find it.

It starts by understanding how your products arrive to your end user – and the people who interact with them. Sounds simple – but if you don’t have that right – chances are you’ll be the last one to know if you have an upset customer. This is an important first step in customer satisfaction program development. Speaking to qualified customers who are using your products and then listening to their experiences is crucial. This information may be hard to hear – but it must be heard. This is also a critical step in developing ideas for product line improvements – or perhaps the origin of new product development that solves your customer’s problem. In addition, it might just be a disruptor that propels your company to the top of the mountain.

This information is funneled into a process where issues are addressed and immediately responded to. Customer loyalty is protected and product advocates are born.

Fill out the form below to get started on developing a customer satisfaction program that delivers results, identifies promoters, and illuminates a path to success.